Software Development, Telecommunication

All You need to know about Class 5 Softswitch

VoIP technology has revolutionized the business communication through offering cost-effective and real-time solutions using the Internet. When it comes to leveraging all the call features of VoIP, we need a Class 5 Softswitch (aka Digital Local Exchange or DLE). It is a residual solution specially designed for VoIP service providers, cell phone carriers, and PSTN (Public Switched Telephone Network) carriers. It is a retail solution that enables VoIP calling service providers to deliver high-quality services to their customers who have IP-enabled devices including smartphones.

How Class 5 Softswitch works

A Class 5 Softswitch or a VoIP Softswitch is highly scalable and connects to the end users. VoIP Class 5 Softswitches work through the SIP (Session Initiation Protocol) protocol. It can render services for routing calls in the same state or the same country. When a user makes an IP call, the Class 5 Softswitch routes the call to the correct IP or SIP address or DID (Direct Inward Dial) number. Any smartphone can connect to the Class 5 Softswitch.

The VoIP Softswitch has many calling features useful for every residential and SOHO (Small Office/Home Office) customer like auto-attendant, call rules (including DND and Follow me), call transfer and waiting, caller ID, conference calling, E-911 (Emergency dial), in-network calling, virtual numbers, etc.

How Class 5 Softswitch benefits VoIP service providers

The Class 5 Softswitch can measure minutes and send the bill to the customers automatically. VoIP providers can install it on any server as there is no need to have it on a customer’s premises.

It offers an all-in-one solution through tools required to deliver, manage, monitor, and bill for VoIP services on a single, user-friendly, web-based platform.

Client management, call management, call monitoring, and reporting are easy with the tailored Class 5 Softswitch. Built-in billing and invoicing assist VoIP service providers to control revenue and costs. It facilitates service providers to monitor ACD (Average Call Duration) and CDR (Call Detail Record).

What’s more, the service providers can offer their customers a three-way conferencing and unlimited call forwarding options while addressing their communication requirements using the Class 5 Softswitch.

In brief, Class 5 Softswitch solution is a technological advancement in the telecommunication industry for routing phone calls intended for the end users requiring local and long distance VoIP telephony services. The Class 5 VoIP Softswitch solutions assist service providers in reducing heavy call costs while boosting the workflow. It provides a right solution to any business looking for establishing a robust unified communication. Such solutions can increase the productivity of business and enable entrepreneurs to handle ever-changing communication requirements.

At FreeSWITCHService, our team of dedicated professionals offers you premium quality Class 5 Softswitch solution with all the desired features and a seamless performance.


Class 4 Softswitch an Indispensable Component Every VoIP Business Must Have

As any VoIP service provider knows, the needs of clients vary widely. Some may need to make only local calls while others may routinely make international calls. VoIP is a highly challenging and competitive business with service providers jostling for customers. In this arena, the service provider who offers seamless service regardless of complexity of a client is the one who manages to offer satisfaction. It is not just call facility and quality that a client looks for; rates are just as important as faultless billing and all of these depend on the service infrastructure of a provider.

One of the core components for any VoIP Business provider is the class 4 softswitch. Softswitches are vital to VoIP in that they facilitate call origination within a network from PSTN network while also facilitating call termination from VoIP network to PSTN networks. These tasks are handled by softswitches, namely the class 5 and class 4 softswitch solutions. Class 5 softswitch handles traffic in local areas whereas class 4 softswitch handles routing of calls between international exchanges besides local access and transport areas that make it a core component for VoIP services.

There is other more important features of class 4 softswitch making it indispensable for service providers in the VoIP space. Scalability, migration to IP networks, easy expansion, cost reduction, flexibility, access to core NGN engineering and improved profitability are just a few.

From another perspective one must also consider other core features which are routing and billing. Routing is one of the tasks of class 4 softswitches developed by Ecosmob, a technology leader in this segment. Routing traffic over different exchanges, on the face of it, is a relatively simple task. However, advanced and sophisticated softswitches handle it in a more efficient way. One, they pick the least cost routing method that makes the call affordable for end user and profitable for the service provider. Two, complex features automatically calculate set percentage to assign the call to the route with highest percentage that again makes for reduced costs and improved profitability. Call termination efficiency is another feature as automation takes care of the longest prefix. There is also a facility of dial plan that allows this softswitch to route incoming traffic according to the plan offered to a client. In the matter of billing too there are sophisticated features in the class 4 softswitch solution by Ecosmob such as wholesale billing, SIP to SIP billing, prepaid and postpaid as well as tax billing. A customer is never overcharged and the service provider does not have to track each client individually saving costs and assuring accuracy while avoiding any complaints of errors in billing. This is one feature a service provider with hundreds of clients appreciates as much as the others that help him increase clientele.