Telecommunication

Avail Business-friendly Features of IP PBX Solutions

PBX (Private Branch Exchange) is a private telephone network used within organizations to handle business communications. It permits companies to link employees with customers by utilizing extensions over numerous hard-wired connections. Nowadays, IP PBX systems work mostly the similar way as its traditional twin. The major difference is-IP PBX uses VoIP/IP address instead of hard-wired phone lines.

IP PBX solutions offer unified communication. We can get features like voicemail, fax, unified messaging, conferencing, contact center solutions, mobile accessibility etc. over a single platform with the help of IP PBX solutions.

Several business-friendly features of IP PBX are listed here:

  1. Easy to setup, configure and maintain: It is extremely easy to configure and maintain. It projects a visible business growth & offers resource-intensive features.

  2. Significant cost savings: IP PBX solution uses the VoIP technology for business communication purposes. VoIP can significantly reduce the cost for long distance and local calls.

  3. Web/GUI based configuration: It enables easy administration via a user-friendly web interface. It gives a single-page overview of important information and statistics in real time.

  4. Scalable, reliable and efficient: IP-PBX software solution offers highly scalable business communication solutions. Customers can get a seamless experience with unlimited call access to telecommunication systems from anywhere in the world. The power to establish connectivity between executives, vendors or any other professionals, regardless of the location or distance is what drives the solution above the rest.

  5. A wide array of features: IP PBX solution offers several value-added features like call recording, call routing, conference bridging, music on hold, etc.

Overall, the overheads for an installation of IP PBX is much less than the traditional, hardwired systems. As it is an Internet-based system, it requires no additional hardware or plugins.

The next-gen IP-PBX solutions built by Ecosmob are dynamic and feature-rich telecommunication systems, which are perfect for the enterprise. If you are seeking for multi-tenancy, you are at the right place, we are a leading multi-tenant IP-PBX solution provider and offer cost-effective communication solutions.

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Telecommunication

What to Look For When Choosing Hosted PBX Solutions For Business

Hosted PBX solutions using VoIP are the norm today for small, medium and large businesses. However, there are differences among various providers of hosted pbx and one should consider various factors before zeroing in on a particular service provider.

Customization and support

While technical competence is of no less important when it comes to choosing hosted pbx solution providers, it is wise for users to first consider the degree of customization and support that is available. A custom solution is always to be preferred because it offers ease of use, customer satisfaction, increased revenues, ease of upgrades and availability of full support from the hosted pbx solution provider. There are small things like employee training and resolving issues that do count for a lot. Only expert hosted pbx solution services like Ecosmob deliver full satisfaction in this regard.

Bandwidth and latency

Bandwidth and latency are important criteria to consider in any hosted pbx solution. With increase in traffic there is a load on the network and sufficient bandwidth will allow for smooth passage of data, important for voice and/or video calls. Hosted pbx services providers should offer flexible and expandable bandwidth to accommodate low or high number of users and this depends to some extent on codec implementation. Latency is just as important for voice calls since delays complicate phone talks and can be embarrassing. Look for experts who factor in bandwidth, distances, router delays and codec implementation for the best overall experience.

Features

Hosted pbx has a lot of flexibility and features in what can be included or excluded according to a customer requirement. The right custom implementation delivers smooth and fast performance at a great price.

Scalability

Users may start small and scale up as their needs increase and this should be a feature of the service provider offering. Considerate providers like Ecosmob factor in number of lines and users, location, internet connection characteristics, type of calls whether local or long distance and additional features to come up with a custom PBX solution offering to suit current needs with inbuilt modularity to add other features as one goes along. Upgrades should be an easy and fast process with no or minimum downtime. A hosted solution offers dozens of features that an end user may not need and should not pay for but it should be made available in future if so desired at that point in time.

Picking a service oriented, customer-centric hosted pbx solution provider like Ecosmob does pay rich dividends.

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