Software Development, Telecommunication

All You need to know about Class 5 Softswitch

VoIP technology has revolutionized the business communication through offering cost-effective and real-time solutions using the Internet. When it comes to leveraging all the call features of VoIP, we need a Class 5 Softswitch (aka Digital Local Exchange or DLE). It is a residual solution specially designed for VoIP service providers, cell phone carriers, and PSTN (Public Switched Telephone Network) carriers. It is a retail solution that enables VoIP calling service providers to deliver high-quality services to their customers who have IP-enabled devices including smartphones.

How Class 5 Softswitch works

A Class 5 Softswitch or a VoIP Softswitch is highly scalable and connects to the end users. VoIP Class 5 Softswitches work through the SIP (Session Initiation Protocol) protocol. It can render services for routing calls in the same state or the same country. When a user makes an IP call, the Class 5 Softswitch routes the call to the correct IP or SIP address or DID (Direct Inward Dial) number. Any smartphone can connect to the Class 5 Softswitch.

The VoIP Softswitch has many calling features useful for every residential and SOHO (Small Office/Home Office) customer like auto-attendant, call rules (including DND and Follow me), call transfer and waiting, caller ID, conference calling, E-911 (Emergency dial), in-network calling, virtual numbers, etc.

How Class 5 Softswitch benefits VoIP service providers

The Class 5 Softswitch can measure minutes and send the bill to the customers automatically. VoIP providers can install it on any server as there is no need to have it on a customer’s premises.

It offers an all-in-one solution through tools required to deliver, manage, monitor, and bill for VoIP services on a single, user-friendly, web-based platform.

Client management, call management, call monitoring, and reporting are easy with the tailored Class 5 Softswitch. Built-in billing and invoicing assist VoIP service providers to control revenue and costs. It facilitates service providers to monitor ACD (Average Call Duration) and CDR (Call Detail Record).

What’s more, the service providers can offer their customers a three-way conferencing and unlimited call forwarding options while addressing their communication requirements using the Class 5 Softswitch.

In brief, Class 5 Softswitch solution is a technological advancement in the telecommunication industry for routing phone calls intended for the end users requiring local and long distance VoIP telephony services. The Class 5 VoIP Softswitch solutions assist service providers in reducing heavy call costs while boosting the workflow. It provides a right solution to any business looking for establishing a robust unified communication. Such solutions can increase the productivity of business and enable entrepreneurs to handle ever-changing communication requirements.

At FreeSWITCHService, our team of dedicated professionals offers you premium quality Class 5 Softswitch solution with all the desired features and a seamless performance.

Standard
Software Development, Telecommunication

Five Noteworthy Benefits of Android Apps for Healthcare Sector

Healthcare industry touches lives in a real way. But, for those living in the remote areas, it is tough to access the specialists at the time of emergency. Today, in the mobile-driven world where stressful lives become a new norm, both mobile app development and healthcare are ranked amongst the fastest growing sectors in the world. Healthcare industry is gradually adopting the trend of digitization. IDC’s report read that, 65% of healthcare organizations will switch to the mobile-based services to improve their consumer experience by 2018.

Also, 40% of physicians believe that mobile technology can reduce the number of visits. Further, for the healthcare professionals, Android apps do have enormous potential for training and professional development.

Here are some of the important benefits of Android healthcare apps:

  1. Real-time consultation from anywhere: Android medical apps enable a real-time connectivity with the experts from anywhere at the scheduled time. When connectivity is already the built-in feature, one can always access the doctors in case of emergency.

  2. Field-based medical apps: Android healthcare apps will bring remotely-based healthcare professionals together. Such apps enable them to share their knowledge with each other. Many remotely-based healthcare professionals can integrate mobile apps with complete back-office systems and a central core that will help eliminate duplicity and paper works to improve medical services.

  3. Healthcare training: Health training and development apps have many dynamic training tools, and can save a huge cost. Healthcare mobile applications may notify the students and medical professionals for the upcoming national or international medical events.

  4. Prescription apps: With the rising trend of Android medical apps, we will gradually move towards the prescription-only apps. Mobile apps like GoodRx and MedHelper can provide the prescription after analyzing the symptoms and the previous report of the patient.

  5. Hospital management: Big and popular hospitals have numerous wards and are capable of treating multiple patients simultaneously. There are several doctors, and supporting staff for the swift and smooth functioning of hospitals. With Android healthcare apps, the staff can schedule and reschedule appointments. It ensures no time clashes and hospital management can manage everything with ease.

At Ecosmob, you can get the Android applications designed to deliver simple, effective, and personalized app solutions for the healthcare professionals. We are well-experienced in the VoIP and mobile app domains and can help you in easing the interaction process between doctors, hospitals, patients, and pharmaceutical companies.

Standard
Telecommunication

Key Benefits of IVR System for Mobile Bill Payment

With the technological advancement, automation becomes a new norm for offering a richer customer experience. With the self-service options, we can empower employees and customers alike, which ultimately helps in earning their long-term loyalty. Interactive Voice Response (IVR) system is a phone-based technology that enables computers to interpret and collect information from people through voice and key-tones, exploiting DTMF technology.

IVR solutions enable your clients and customers to find a quick, easy, and yet secure method to accept payments and make mobile bill payments.

Primary benefits of IVR system for mobile bill payment method are listed as:

  1. Anytime payment: The important benefit of utilizing IVR solutions for mobile recharges or bill payment is that you can make the payment anytime and anywhere. You don’t need to spend time from your busy schedule to make bill payments, as payments can be made 24/7 by simply dialing the number from your phone.

  2. Swift and secure payments: Payment processing is a risky and painstaking task. It may involve the risk of identity theft when performed manually. With automated IVR solutions, balance recharge and bill payment turned trouble-free, safe, and secure process.

  3. Automated applications: With automated IVR applications, customer need not queue up on the phone line for a longer duration. Additionally, there will not be any on hold messages to keep the customers waiting. An automated IVR saves the time of customers as well as of staff and helps to boost the customer satisfaction.

  4. Saves transaction charges: Mobile bill payment IVR solution can cut down the transaction charges placed by the payment gateways. It decreases dependency on local resellers or service providers. Also, it is eco-friendly in comparison of manual postpaid bill payment done by the cheque or draft.

  5. Simplified transaction database: IVR solutions can give you a brief database of your previous transactions. So, in case, customer faces any issue of payment failure with their billing system, they can cross-check from transaction database before initiating the next balance recharge or bill payment cycle.

With FreeswitchService mobile payment IVR solutions, you can improve your resource utilization and increase customer satisfaction. Our premium mobile bill payment solutions allow payments made quickly, securely, and in a timely manner.

Standard
Mobile App Development

How Custom Android Apps benefit Retail Industry

Today, smartphones have become a tool in the hands of entrepreneurs to survive in the competitive market. At times, having an enterprise mobile app is a compelling necessity for the business. Android is a massive platform, which is surfacing as the most demandable and fast-growing in terms of the number of users. From the business viewpoint, developing Android apps for your enterprise will simplify your business operations, and offer you an opportunity to expand.

IT has revolutionized the manner in which the retail industry works. These days, many retail companies are using mobile apps to sell their products. The custom mobile apps can increase the customer engagement with the features like the favorite list, peer reviews, shipment tracking and direct online ordering for their products. It saves your customers from over-crowded malls and facilitates you to deliver products at their home.

M-commerce mobile app can provide the personalized user experience. It enables you to know what your customer needs at the moment, through simple and easy UI.

Below are some of the convincing factors that explain how the Android retail mobile app development turns retailing into comprehensive services:

  1. Enticing shopping experience: In retail mobile apps, you can list your products with all the necessary details, features, and specifications. It enables your customer to make choice between different products, compare their prices, including pictures and videos to show the quality of the product. Using the Android platform, you can target many people as Android users are more than that for an iOS platform.

  2. Personalized services: Android apps offer great solutions to make your customers happy through the deals, discounts, special coupons, and cashback offers specially designed for your loyal customers.

  3. Marketing with cross-promotion: After uploading the product details, you can share them on social media platforms. With the cross-promotion of the products, you can gather more traffic at your store, as well as at your website. With the integration of social media, you can spread your brand across large masses.

  4. Customer Relation Management: With Android retail mobile apps, you can readily handle the complaints, get feedback, and reply to the queries, if any, on your orders. Also, you can send push notifications for the latest updates. Such apps facilitate building a strong and fruitful customer relationship.

With our feature-rich and futuristic custom Android apps, we help you grow your retail business. Our team of dedicated app developers will help you with the ultimate mobile applications for retail industries.

Standard
Mobile App Development

Five Prevailing Trends in iOS Application Development

The App Store is surging with the iOS apps across various categories and the developers strive for coping with the latest trends while developing user-friendly applications. Today, entrepreneurs also have started embracing iOS technology through integrating iOS apps in their system to boost business. In such a scenario, all the iOS app developers need to follow the latest trends to excel in the domain and come up with the innovative and interactive business apps.

Following are the current trends for iOS app development that are used to develop out of the box apps:

  1. IoT-enabled iOS applications: The cloud-based apps introduce us to one of the latest mobile app development trends that gained loads of attraction – the Internet of Things. IoT-based apps take advantage of the cloud platform for storing and accessing the critical company data.
  2. Apps compatible with wearables: Wearable technology is not restricted to the IT industry only, they also serve healthcare industry with quality products. As per a research report of International Data Corporation (IDC), wearables have recorded 20.3% of annual growth rate in 2016. As Apple Watch is gaining ground, iOS apps need to be compatible with wearables.
  3. Touch sensitive iOS applications: After the launch of fingerprint feature in iPhone 5s, companies have started adopting the concept for enhancing device and data security. A touch ID is a feature in the iOS apps to leverage the benefits of fingerprint feature, especially for eCommerce and banking business.
  4. Upgraded UI/UX: The simple and smart navigation-friendly design, layouts, graphics and quality animation can improve the user experience. Upgraded UI/UX also helps developers add the value-added features in custom iOS app development.
  5. GPS addition: Business enterprises are increasingly dependent on GPS for rendering their best services based on the location. The GPS addition in iOS apps is beneficial to provide information, reviews, and price comparison about the services or products as per the consumer’s location.

At Ecosmob, you can explore more about the iOS app solutions and services under the hood of custom iOS app development services and grab the new opportunities for expanding the business.

Standard
Telecommunication

Avail Business-friendly Features of IP PBX Solutions

PBX (Private Branch Exchange) is a private telephone network used within organizations to handle business communications. It permits companies to link employees with customers by utilizing extensions over numerous hard-wired connections. Nowadays, IP PBX systems work mostly the similar way as its traditional twin. The major difference is-IP PBX uses VoIP/IP address instead of hard-wired phone lines.

IP PBX solutions offer unified communication. We can get features like voicemail, fax, unified messaging, conferencing, contact center solutions, mobile accessibility etc. over a single platform with the help of IP PBX solutions.

Several business-friendly features of IP PBX are listed here:

  1. Easy to setup, configure and maintain: It is extremely easy to configure and maintain. It projects a visible business growth & offers resource-intensive features.

  2. Significant cost savings: IP PBX solution uses the VoIP technology for business communication purposes. VoIP can significantly reduce the cost for long distance and local calls.

  3. Web/GUI based configuration: It enables easy administration via a user-friendly web interface. It gives a single-page overview of important information and statistics in real time.

  4. Scalable, reliable and efficient: IP-PBX software solution offers highly scalable business communication solutions. Customers can get a seamless experience with unlimited call access to telecommunication systems from anywhere in the world. The power to establish connectivity between executives, vendors or any other professionals, regardless of the location or distance is what drives the solution above the rest.

  5. A wide array of features: IP PBX solution offers several value-added features like call recording, call routing, conference bridging, music on hold, etc.

Overall, the overheads for an installation of IP PBX is much less than the traditional, hardwired systems. As it is an Internet-based system, it requires no additional hardware or plugins.

The next-gen IP-PBX solutions built by Ecosmob are dynamic and feature-rich telecommunication systems, which are perfect for the enterprise. If you are seeking for multi-tenancy, you are at the right place, we are a leading multi-tenant IP-PBX solution provider and offer cost-effective communication solutions.

Standard
Telecommunication

Manage Long Distance Telecom Traffic with Class 4 Softswitch Solution

The term “Softswitch” is the fancy contraction of “Software” and “Switchboard”. Softswitch is the central device in the communication network. As carrier class servers, they control voice phone calls across circuit-switched and packet switched networks. A Softswitch connects phone calls across the Internet using Internet Protocol by means of software running on general-purpose systems.

Softswitch is analogous with the traditional PSTN (Public Switched Telecommunication Network). A Softswitch can route calls virtually and automatically as per the programming logic without the need for an operator. Now, soft switch routes call using VoIP technology, rather than traditional PSTN, thus it is also called VoIP switch.

Softswitches employed to transmit VoIP traffic between carriers are usually called Class 4 soft switches. They are mostly used to route larger volume of VoIP calls over long distances. They are restricted for long distance telephony only, and known as wholesale solutions. Their most important attributes include protocol support and conversion, an average time of one call routing, transcoding, a number of concurrent calls, calls per second rate etc. Additional benefits of Class 4 Softswitch for VoIP service providers are listed as:

  1. Call/fax routing: Softswitch solutions offer inbound call routing. Though the feature is available for wholesale retail customers, call routing can benefit your business and increase accessibility from different locations. With Class 4 Softswitch, you can also enable fax routing via different fax servers.

  2. Scalability: With the business expansion, network scalability is the ultimate need of your communication system. With our Class 4 softswitch solutions, you can get the customized solutions as per the requirements that ensure the network scalability.

  3. Reduce cost: Class 4 Softswitch solutions reduce a cost of handling calls by load handling. It also boosts the capacity of existing connections by offloading data to IP networks.

Today, VoIP technology is gaining traction across various industry sectors worldwide. More than 70% communications are now making through VoIP rather than traditional telephone, because of its promptness, scalability, and safety. At Ecosmob, we offer you the premium quality, customized Class 4 Softswitch solutions.

Standard